How can I ensure my self-catering property is accessible for guests with disabilities

Provide Clear Information

- Create an Accessibility Guide that details any access restrictions and potential hazards like steep stairs or uneven surfaces[5].
- Clearly communicate the accessibility features of your property to guests before booking, so they can determine if it meets their needs[1][2].

Implement Accessibility Features

- Ensure the property has level access, wide doorways (at least 750mm), and low thresholds[5].
- Provide a choice of roll-in wet rooms and baths, with support rails and emergency pull-cords[3].
- Offer equipment like bath seats, toilet seat height raisers, and shower chairs at no extra cost[3].
- Ensure light switches, door handles, and towels contrast in color to assist visually impaired guests[3].

Accommodate Assistance Animals

- Be aware that it is against the law to refuse to let assistance animals stay, unless the circumstances are exceptional[5].
- Make reasonable adjustments to ensure guests with disabilities are not discriminated against[5].
- Do not apply additional charges for assistance animals[5].

Seek Feedback and Respond Promptly

- Actively seek feedback from guests with accessibility requirements and respond quickly to comments[3].
- Implement necessary changes based on guest feedback to continuously improve accessibility[2].

By following these guidelines and focusing on clear communication, accessibility features, and guest feedback, you can make your self-catering property more welcoming and inclusive for guests with disabilities.