What steps can I take if my Fitbit Versa 4 is stuck on the setup screen after a factory reset

1. Force Restart: Sometimes, a simple force restart can resolve issues like this. To do this, press and hold the power button on your Fitbit Versa 4 until the screen goes black and the Fitbit logo appears. Release the button when you see the logo, and let the watch restart. This process should take a few seconds to complete[4][7].

2. Recharge Your Fitbit: Ensure that your Fitbit Versa 4 is fully charged. Sometimes, a low battery can cause issues during setup. Connect it to a charger and let it charge for at least 30 minutes before trying again.

3. Check for Updates: Although you've performed a factory reset, it's worth ensuring that your Fitbit is running the latest software. However, since it's stuck on the setup screen, you might need to wait until it's operational to check for updates through the Fitbit app on your phone.

4. Reset Again: If the issue persists, you might need to perform another factory reset. Go through the settings to "About Versa 4" and select "Factory Reset" again. This will erase all data, so ensure you're prepared for that[1][2].

5. Contact Fitbit Support: If none of the above steps work, it might be a hardware issue. Reach out to Fitbit support for further assistance or to request a replacement if your device is still under warranty[3][8].

6. Try a Different Setup Method: If your Fitbit Versa 4 is stuck during setup, try setting it up using a different method, such as using a different phone or trying a different Wi-Fi network.

By following these steps, you should be able to resolve the issue and successfully set up your Fitbit Versa 4.