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What troubleshooting steps can I follow if my Fitbit Versa 4 update is interrupted


If your Fitbit Versa 4 update is interrupted, here are some detailed troubleshooting steps you can follow:

1. Restart Your Devices:
- Restart Your Watch: Turn your Fitbit Versa 4 off and on again. For most Fitbit smartwatches, press and hold the button or the back and bottom buttons for 10 seconds until the Fitbit logo appears, then release the buttons[4].
- Restart Your Phone: Turn off your phone, wait a few seconds, and then turn it back on. This can resolve connectivity issues that might be causing the update to fail[2][3].

2. Check Bluetooth Connection:
- Ensure Bluetooth is enabled on your phone and that your watch is paired correctly. Sometimes, multiple Bluetooth entries can cause issues, so ensure there are no duplicate entries for your Versa 4[1].
- Try turning Bluetooth off and on again on your phone to reset the connection[6].

3. Reconnect Your Watch:
- Remove your Fitbit Versa 4 from your phone's Bluetooth settings. Go to your phone's Settings > Bluetooth, find your watch in the list, and select "Forget Device" or the equivalent option[2].
- Remove your watch from your Fitbit account if necessary. You can do this by going to the Fitbit app, selecting the Today tab, and removing the device from your account[2].
- Reconnect your watch to your Fitbit account by following the setup instructions again[2].

4. Use a Different Device:
- If possible, try updating your Fitbit using a different mobile device or computer. Ensure you log into your Fitbit account on the new device before attempting the update[2].

5. Keep Your Watch Charged:
- Ensure your Fitbit Versa 4 is fully charged or connected to a power source during the update. This can prevent the update from failing due to low battery[5].

6. Check for Interference:
- If you're using a VPN or Private DNS on your phone, try disabling these features. They can sometimes interfere with Bluetooth connections[3].

7. Factory Reset (Last Resort):
- If all else fails, you might need to perform a factory reset on your Fitbit Versa 4. This will erase all data, so it should be a last resort. Follow the instructions in the Fitbit app to reset your device[2].

8. Contact Support:
- If none of these steps resolve the issue, contact Fitbit Customer Support for further assistance. They may be able to provide additional troubleshooting steps or replace your device if it's faulty[1][2].

Citations:
[1] https://community.fitbit.com/t5/Versa-4/Versa-4-update-failing/td-p/5501427
[2] https://support.google.com/fitbit/answer/14236934?hl=en
[3] https://www.reddit.com/r/fitbit/comments/184h1ga/versa_4_wont_update/
[4] https://www.softwaretestinghelp.com/fix-for-fitbit-wont-turn-on/
[5] https://www.reddit.com/r/fitbit/comments/18r74e1/unable_to_update_firmware_on_my_new_versa_4/
[6] https://www.reddit.com/r/fitbit/comments/1fjtknt/not_updating/
[7] https://support.google.com/fitbit/answer/14237027?hl=en
[8] https://documents.4rgos.it/v1/static/1153729_R_D001