DeepSeek, as an AI-driven technology provider, aims to enhance regulatory, security, and privacy compliance by automating complex workflows and analyzing vast datasets. However, its handling of data privacy compliance in CRM integrations raises several concerns and complexities.
Data Collection and Storage
DeepSeek collects a wide range of data, including profile information, user inputs, device details, and technical information like cookies and payment details[2]. This data is stored on secure servers located in the People's Republic of China, which may raise concerns due to Chinese data laws allowing government authorities to request access to stored information[2][4].
Compliance with Privacy Laws
DeepSeek's privacy policy does not explicitly address compliance with EU data protection laws like GDPR, despite processing personal data of EU residents[3]. This has led to scrutiny from EU regulators, who argue that DeepSeek's operations fall under GDPR's extraterritorial scope[3]. In response, Italian regulators have blocked access to DeepSeek's R1 model in Italy due to insufficient information about data processing and storage practices[3][7].
CRM Integration and Privacy
In CRM integrations, DeepSeek could potentially audit systems to ensure compliance with regulations like GDPR by managing personal data responsibly[1]. However, the company's data storage practices and lack of clear GDPR compliance raise concerns about how it handles sensitive customer data in these integrations. Businesses integrating DeepSeek with their CRM systems should carefully review its data policies to ensure alignment with their security and compliance needs[4].
Privacy Risks and Considerations
DeepSeek's data collection practices, including keystroke patterns and device details, may pose privacy risks if not properly managed[5][7]. The company's reliance on third-party SDKs from entities like ByteDance and Tencent for data processing and sharing with China-based servers further complicates data sovereignty and cross-border data transfer issues[5][9].
In summary, while DeepSeek offers tools that can streamline compliance processes, its approach to data privacy in CRM integrations is marred by concerns over data storage in China, inadequate GDPR compliance, and potential privacy risks associated with data collection and sharing practices. Businesses must carefully evaluate these factors when integrating DeepSeek with their CRM systems.
Citations:
[1] https://www.linkedin.com/pulse/from-complexity-clarity-how-deepseeks-ai-simplifies-security-sehgal-qkhif
[2] https://www.forcepoint.com/blog/insights/does-deepseek-save-data
[3] https://usercentrics.com/knowledge-hub/eu-regulators-scrutinize-deepseek-for-data-privacy-violations/
[4] https://tldv.io/blog/what-is-deepseek/
[5] https://www.privado.ai/post/deepseek-app-a-closer-look-at-its-privacy-posture
[6] https://www.index.dev/blog/deepseek-ai-security-privacy-risks
[7] https://www.wypr.org/2025-01-31/international-regulators-probe-how-deepseek-is-using-data-is-the-app-safe-to-use
[8] https://www.runsensible.com/blog/deepseeks-ai-disruption-law-firm/
[9] https://truyo.com/deepseeks-data-dilemma-the-overlooked-privacy-risks-in-ai-training/