How long does it take for Apple to process an accidental damage claim

Filing an Accidental Damage Claim with AppleCare+

1. Contact Apple Support: If your iPhone 15 Pro Max camera lens is accidentally damaged, you need to contact Apple Support either online, by phone, or by visiting an Apple Store. Explain the issue and that you have an active AppleCare+ plan.

2. Verify Coverage: Apple will confirm that your iPhone is covered under your AppleCare+ plan and that the damage qualifies as accidental. AppleCare+ covers up to two incidents of accidental damage per 12-month period.

3. Pay the Service Fee: For accidental camera lens damage, you will need to pay a $99 service fee. This is the standard fee for screen or back glass damage under AppleCare+.

Claim Processing Timeline

The search results indicate the claim process can vary in terms of timeline:

- Typical Timeline: According to one user's experience, the full process from claim submission to receiving a repaired or replacement device took less than 4 days [3].

- Potential Delays: However, other users have reported delays in the process, with the claim not being recognized by the insurance provider (AIG) for over a week [5]. This seems to be due to technical issues transferring the claim from Apple to the insurance provider.

So in summary, while AppleCare+ should provide a streamlined accidental damage claim process, the actual timeline can range from less than 4 days to over a week, depending on any potential delays in the claim being processed between Apple and the insurance provider. The key is to stay in close contact with Apple Support to ensure your claim is being handled properly.