Apple handles accidental damage claims for devices outside the warranty period through their AppleCare+ extended warranty plan:
AppleCare+ Coverage
- AppleCare+ extends the warranty coverage on Apple devices for up to 2 years from the original purchase date[1].
- It covers up to 2 incidents of accidental damage during the coverage period, subject to a service fee[1].
- For iPhone screen or back glass damage, the service fee is $99[1].
- AppleCare+ does not cover loss or theft of the device[1].
Filing an Accidental Damage Claim
1. Contact Apple Support to explain the issue and verify you have an active AppleCare+ plan[5].
2. Pay the applicable service fee ($99 for iPhone screen/back damage)[1].
3. Send in the device for repair or replacement, following Apple's instructions[5].
4. Receive the repaired or replacement device back from Apple[5].
Claim Limitations
- AppleCare+ has a maximum of 2 accidental damage claims allowed during the coverage period[1].
- After the 2nd claim, accidental damage coverage ceases, but technical support and battery coverage continues[1].
- Damage caused by abuse, modification, unauthorized service, fire, or defects in materials/workmanship is not covered[1].
So in summary, if your Apple device is outside the standard warranty period but you purchased the optional AppleCare+ plan, you can still file an accidental damage claim by paying a service fee, with some limitations. Otherwise, you would need to pay for out-of-warranty repair pricing.
Citations:[1] https://www.apple.com/uk/legal/sales-support/applecare/applecareplus/docs/applecareplus_uk_tc.html
[2] https://discussions.apple.com/thread/250598616
[3] https://discussions.apple.com/thread/252235216
[4] https://discussions.apple.com/thread/6763530
[5] https://www.getmulberry.com/articles/how-to-file-an-applecare-claim