How can I fix the Garmin DriveSmart 65 if the screen stays black but the device still gives voice instructions

1. Perform a soft reset: Press and hold the power button for about 12 seconds until the device turns off and then on again[1][3].

2. Ensure the device is fully charged: Connect it to a power source for at least an hour to rule out battery issues[3].

3. Check for overheating: If the device was exposed to direct sunlight or high temperatures, allow it to cool down before attempting to turn it on.

4. Verify display settings: Although unlikely if the screen is completely black, check if the display is set to night mode or if the brightness is turned down[2].

5. Update the firmware: If possible, connect the device to a computer and use Garmin Express to check for and install any available updates.

6. Factory reset: As a last resort, you can try performing a factory reset. Keep in mind this will erase all your data and settings.

If none of these steps resolve the issue, it's possible that there's a hardware problem with the display. In this case, you should contact Garmin support for further assistance or potential repair/replacement options[1][3].

Remember that while these steps can often resolve the issue, persistent problems may indicate a more serious hardware failure that requires professional attention.