What should I do if my Fitbit Versa 4 still doesn't charge after cleaning the pins

1. Check the Alignment and Connection:
Ensure that the watch is properly aligned with the charging dock. The magnetic connection should snap into place easily. Avoid forcing it into the wrong side, as this can prevent charging[2][4].

2. Use a Different USB Port or Charger:
Sometimes, the issue might be with the power source. Try using a different USB port or a UL-certified wall charger to rule out any problems with the current power source[6][9].

3. Inspect for Physical Damage:
Check both the charging cable and the watch's charging contacts for any signs of physical damage, such as scratches or bent pins. If you find any damage, consider replacing the charging cable or seeking repair for the watch[9].

4. Restart Your Fitbit:
Restarting your Fitbit can sometimes resolve connectivity issues. Press and hold the button until your Fitbit restarts. This can help if an app is running in the background and causing the problem[6].

5. Dry Your Fitbit:
If your Fitbit has been exposed to water, ensure it is completely dry before attempting to charge it. Use a lint-free cloth to dry it thoroughly[9].

6. Try a Factory Reset:
If all else fails, you might need to perform a factory reset. This will erase all data not synced to your Fitbit account, so make sure to sync any important data first. Instructions for a factory reset can be found on the Fitbit support website[7].

7. Contact Fitbit Support:
If none of these steps resolve the issue, it may be necessary to contact Fitbit support for further assistance or to request a replacement if your device is still under warranty[1][7].