What should I do if my Fitbit Versa 4 gets stuck on the logo and a red X

1. Restart Your Fitbit Versa 4:
- Press and hold the side button for about 10 seconds until the Fitbit logo appears on the screen. Release the button and let the device boot up. If it doesn't boot properly, try this step a few times[1][4].

2. Manual Sync and Firmware Update:
- Open the Fitbit app on your phone, tap your profile picture, then tap your device image.
- Select "Sync Now" to see if a firmware update is available. If an update banner appears, follow the prompts to update your device[1][3].

3. Factory Reset:
- If the above steps don't work, perform a manual factory reset:
- Press and hold the side button for about 8 seconds until the screen turns off and you feel a vibration.
- Release the button, then immediately press and hold it again.
- Wait for the Fitbit logo to appear, then release the button as soon as the logo disappears.
- Press and hold the button again until you feel another vibration.
- Release the button and let the device complete the factory reset[1][3].

4. Unpair and Re-pair:
- If the factory reset doesn't resolve the issue, try unpairing your Versa 4 from the Fitbit app and then pairing it again. This might help if there was a connection issue[1].

5. Contact Support:
- If none of the above steps work, your device might have a hardware issue. If it's still under warranty, contact Fitbit support to inquire about a replacement or repair[1][7].

6. Additional Tips:
- Ensure your device is fully charged before attempting any troubleshooting steps.
- If you're experiencing persistent issues, consider visiting a local retailer where you purchased the device for further assistance[5][7].