Home Arrow Icon Knowledge base Arrow Icon Global Arrow Icon What steps should I take if my Fitbit Versa 4 gets disconnected randomly


What steps should I take if my Fitbit Versa 4 gets disconnected randomly


If your Fitbit Versa 4 is disconnecting randomly, here are some steps you can take to troubleshoot and resolve the issue:

1. Restart Your Fitbit Versa 4:
- Press and hold the side button on your Fitbit Versa 4 for at least 10 seconds until you feel a vibration and see the Fitbit logo appear. This process is known as a force restart and can resolve many connectivity issues without losing your data[1][2].

2. Check Bluetooth Settings:
- Ensure Bluetooth is enabled on your phone. If it is already on, try turning it off and then back on again to refresh the connection[1][6].
- Disconnect any other Fitbit devices from your phone's Bluetooth list to avoid interference[1].

3. Avoid Multiple Bluetooth Connections:
- Make sure your Fitbit Versa 4 is not connected to multiple devices simultaneously, as this can cause connectivity issues. Turn off Bluetooth on other devices that your Fitbit might be connected to[1].

4. Update Your Fitbit Versa 4:
- Open the Fitbit app on your phone, go to the "Today" tab, tap your profile picture, select your Versa 4, and check for any available updates. Updating your device can fix bugs that might be causing disconnections[1].

5. Reinstall the Fitbit App:
- If the issue persists, try uninstalling and reinstalling the Fitbit app on your phone. This can resolve any underlying issues with the app itself[1].

6. Re-pair Your Fitbit Versa 4:
- Open the Fitbit app, go to the "Today" tab, tap your profile picture, select your Versa 4, and choose "Remove" to unpair it. Then, follow the on-screen instructions to pair it again[1].

7. Factory Reset (Last Resort):
- If none of the above steps work, you may need to perform a factory reset. However, this will erase all data on your Fitbit, so it should be considered a last resort[1].

8. Check for Interference:
- Other Bluetooth devices in your vicinity might be causing interference. Try turning off other Bluetooth devices when not in use to see if this resolves the issue[7].

9. Contact Fitbit Support:
- If none of these steps resolve the issue, it might be worth contacting Fitbit support for further assistance or to check if your device has a hardware problem[3][10].

Citations:
[1] https://www.youtube.com/watch?v=SR2Uott03t8
[2] https://www.youtube.com/watch?v=EjKB14ehiJk
[3] https://www.reddit.com/r/fitbit/comments/i73inl/versa_2_suddenly_not_connecting_to_bluetooth/
[4] https://www.youtube.com/watch?v=mdQjAJvgn3I
[5] https://www.youtube.com/watch?v=Wu6-HgcM688
[6] https://community.fitbit.com/t5/Other-Versa-Smartwatches/Versa-keeps-disconnecting/td-p/3301577
[7] https://community.fitbit.com/t5/Versa-4/Versa-4-won-t-stay-connected-to-my-phone-s-Bluetooth/td-p/5336320
[8] https://www.youtube.com/watch?v=ELCo5X4Q12g
[9] https://community.fitbit.com/t5/Versa-4/Versa-4-won-t-setup-and-it-s-stuck-on-the-Fitbit-logo/td-p/5423443
[10] https://www.androidauthority.com/fitbit-problems-issues-732505/