DeepSeek's support team typically responds to queries within 24 to 48 hours. This timeframe is generally applicable for email support, where users can submit tickets or send emails directly to the support team at `
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
` with detailed descriptions of their issues, including account information and steps to replicate the problem[5].
For more immediate assistance, users can also utilize live chat options available through the DeepSeek dashboard. This method allows for quicker interaction with the support team, although the exact response time may vary based on the availability of support agents and the complexity of the issue[2][5].
Additionally, users can explore DeepSeek's Help Center, which provides instant answers to common questions and step-by-step guides for troubleshooting. This resource can help resolve many issues without needing direct contact with the support team[5].
If issues persist, users can also reach out to DeepSeek through social media platforms or community forums for further assistance. These channels may offer quicker responses from both the support team and other users who have encountered similar issues[5].
Overall, while DeepSeek's support team aims to provide timely assistance, response times can vary depending on the method of contact and the nature of the issue.
Citations:
[1] https://www.popai.pro/resources/how-to-overcome-the-server-busy-issue-on-deepseek/
[2] https://www.youtube.com/watch?v=YBlG-02dO2g
[3] https://www.byteplus.com/en/topic/383088
[4] https://ai.tenorshare.com/deepseek-tips/deepseek-api-not-working.html
[5] https://www.deepseekguides.com/how-to-contact-deepseek-support
[6] https://www.reddit.com/r/LocalLLaMA/comments/1ichohj/deepseek_api_every_request_is_a_timeout/
[7] https://www.bardeen.ai/answers/why-is-deepseek-not-working
[8] https://www.youtube.com/watch?v=qaK-9KZiUU8
[9] https://github.com/cline/cline/issues/1238