There are several known issues with the step tracking feature on the Redmi Watch 5 Active, as well as other models in the series. Here are some of the common problems and potential solutions:
1. Inaccurate Step Counting: Users have reported that the watch sometimes fails to count steps accurately or consistently. To address this, ensuring a proper fit is crucial, as a loose fit can affect sensor accuracy. Additionally, checking the settings in the Mi Fitness app to ensure step tracking is enabled and granting necessary permissions, such as location services, can help resolve the issue[1].
2. Software Glitches: Some users experience issues after software updates, which can lead to inaccurate tracking or failure to track steps at all. Updating the watch to the latest firmware version can often resolve these issues. If problems persist, restarting the watch or re-pairing it with the smartphone may be necessary[1][2].
3. Rebooting Issues: There have been reports of the watch rebooting unexpectedly, which can result in lost data, including step counts. This issue is often linked to software bugs and may require waiting for a firmware update to fix[2].
4. Separation of Activity Types: Some users have difficulty separating step counts during different activities, such as running, from the overall step count. This might not be a bug per se but rather a feature limitation or misunderstanding of how the watch tracks different activities[3].
To troubleshoot step tracking issues on the Redmi Watch 5 Active, users can follow these steps:
- Ensure Proper Fit: Make sure the watch is snug on your wrist.
- Check Settings: Verify that step tracking is enabled in the Mi Fitness app and grant necessary permissions.
- Update Firmware: Keep the watch updated to the latest version.
- Restart or Re-pair: If issues persist, try restarting or re-pairing the watch.
- Reset to Factory Settings: As a last resort, perform a factory reset, but be sure to back up any important data first[1][4].
Citations:
[1] https://www.youtube.com/watch?v=1qwOL6vvnpA
[2] https://www.reddit.com/r/miband/comments/1gex6lu/redmi_watch_5_lite_sudden_reboots/
[3] https://www.reddit.com/r/miband/comments/1j01yy1/redmi_watch_5_dont_count_steps_when_running/
[4] https://www.youtube.com/watch?v=aeuqKL6gtrI
[5] https://www.youtube.com/watch?v=T9dQ7mTvAIE
[6] https://www.nextpit.com/redmi-watch-5-review
[7] https://www.reddit.com/r/miband/comments/1frajyg/help_for_redmi_watch_5_activelite/
[8] https://www.youtube.com/watch?v=1i1hXKSqd1Y