If the video recordings on a Garmin DriveAssist 51 are choppy or incomplete, several steps can be taken to address the issue:
Memory Card Quality and Speed
For the best camera and video performance, it is essential to use a high-quality memory card with a speed rating of Class 10 or higher. Using a slower memory card can result in the device not recording video quickly enough, which leads to choppy or incomplete footage. Garmin recommends checking their website for a list of recommended memory cards suited for dash cams. Ensuring that the memory card is of adequate speed and quality is a key first step toward resolving video recording issues.
Viewing Videos Over Wireless Connection
If videos are being viewed on a smartphone via a wireless connection to the camera, interference could cause playback problems. In such cases, trying to watch the videos in a location with less wireless interference may improve performance. Alternatively, transferring the videos to the smartphone first for offline viewing can bypass wireless connection problems.
Memory Card Management
Important recordings should be transferred regularly to a computer or smartphone for permanent storage to avoid overwriting. After transferring important videos, formatting the memory card in the device can help clear errors and improve recording stability. If the device shows a memory card error alert, formatting the memory card is the first recommended action. If problems persist after formatting, replacing the memory card with a new, compatible Class 10 or higher microSD card is advised.
Device Software Updates
Keeping the Garmin DriveAssist 51 device updated with the latest software version is important. Software updates often include fixes for bugs and improvements in system stability that could affect video recording. Checking Garmin's support site or using Garmin Express software to update the device firmware can help resolve issues related to choppy or incomplete videos.
Correct Memory Card Installation
The device requires the memory card to be installed in the correct slot dedicated to the dash camera function. Installing the card in the wrong slot can prevent video recording altogether, so proper installation is essential.
Memory Card Life Cycle
All memory cards have a limited lifespan. Over time, the card may degrade and cause video recording problems. The Garmin device can alert users when the memory card exceeds its useful life. At that point, replacing the memory card is necessary to maintain reliable video recording.
General Troubleshooting
Additional basic troubleshooting steps include restarting the device, performing a full reset if necessary, and ensuring the device has sufficient power and is mounted properly for optimal operation. Following the owner's manual instructions for dash cam setup and usage can help avoid common user errors that affect video quality.
Summary of Actions:
- Use a high-quality Class 10 or higher microSD memory card recommended by Garmin.
- View videos in areas with minimal wireless interference or transfer them before viewing on a smartphone.
- Regularly transfer important videos off the memory card and format the card in the device.
- Replace the memory card if formatting does not resolve errors or if the card is degraded.
- Keep the device software up to date via Garmin Express or the Garmin support website.
- Confirm correct installation of the memory card into the dash cam slot.
- Follow Garmin's standard troubleshooting procedures and user guidelines.