Why is my Garmin DriveSmart 65 not connecting to my phone

1. Bluetooth issues: Ensure that Bluetooth is enabled on both your phone and the Garmin device. The Bluetooth option must be turned on for the connection to work[5].

2. Distance: Make sure your phone is within 10 meters (33 feet) of the Garmin device[5].

3. Smartphone Link app: If you're using the Smartphone Link app, try restarting the app's background services on your phone[5].

4. Compatibility: Verify that your phone is compatible with the Garmin DriveSmart 65. You can check the compatibility list on Garmin's website[5].

5. Pairing process: If you've previously connected the devices, you may need to repeat the pairing process. This involves unpairing your phone and device, then completing the pairing process again[5].

6. Software issues: There might be a bug in the device's software or firmware affecting connectivity. Ensure your Garmin DriveSmart 65 has the latest software update installed[1].

If these steps don't resolve the issue, you may want to try a soft reset of both your phone and the Garmin device. If the problem persists, it's advisable to contact Garmin's customer support for further assistance, as there could be a hardware issue with the device itself.