What are the steps to resolve a Garmin DriveSmart 65 that won't charge in the car

1. Check the vehicle power cable:
- Ensure there's nothing between your vehicle power cable and the power outlet, such as a splitter or other charging accessory[1].
- Avoid using a USB hub or adapter; connect the device directly to the vehicle's power outlet[1].

2. Inspect the power outlet:
- Make sure the vehicle's power outlet is functioning correctly by testing it with another device.
- Check if there's any debris or damage in the outlet that might prevent proper connection.

3. Examine the device's charging port:
- Look for any dirt, debris, or damage in the charging port of your Garmin DriveSmart 65.
- Gently clean the port if necessary, using compressed air or a soft brush.

4. Try a different power cable:
- If possible, test the device with another compatible Garmin power cable to rule out a faulty cable.

5. Perform a soft reset:
- Unplug the device from power and wait for about 10 seconds.
- Plug it back in and see if it starts charging.

6. Check for software updates:
- Connect your device to a computer and use Garmin Express to check for and install any available software updates.

7. Verify the battery condition:
- If the battery is swollen or pushing open the device's case, it may need replacement[5].

8. Allow time for charging:
- If the battery is completely drained, it may take some time before the device shows signs of charging[3].

If these steps don't resolve the issue, contact Garmin Support for further assistance or potential warranty service. Remember that charging issues can sometimes be symptoms of more serious problems with the device or its battery.