The Garmin Express application on Windows and Mac can sometimes display a blank screen when trying to sign in or sync with a Garmin account. This issue has been reported by several users across different versions of Garmin Express and operating systems.
Some common causes and potential solutions include:
Signing In- When clicking the 'Sign in' button in Garmin Express, a blank window opens stating 'Garmin Connect' but remains blank[1][2].
- This prevents users from being able to input their login credentials.
- Uninstalling and reinstalling Garmin Express, running as administrator, and rebooting the computer between steps does not resolve the issue[1].
Initial Sync- After the initial sync, when prompted to log in, the sign-in screen/pop-up is blank (white) and the user cannot input any information[3].
Blank Screen After Update (Mac)- On a Mac running Big Sur 11.5.2, Garmin Express started displaying a blank white screen after an update, which was a change from the previous week[4].
To troubleshoot, users can try:
- Clearing the Garmin Express cache by navigating to %localappdata% and deleting the Garmin_Ltd folder[5].
- Updating to the latest version of Garmin Express.
- Trying to sign in using a web browser to see if the issue is specific to the Garmin Express application.
If the blank screen persists, contacting Garmin support for further assistance may be necessary.
Citations:[1] https://forums.garmin.com/apps-software/mac-windows-software/f/garmin-express-windows/245975/blank-screen-when-signing-in-to-garmin-account
[2] https://forums.garmin.com/apps-software/mac-windows-software/f/garmin-express-windows/72004/garmin-express-sync-blank-screen
[3] https://forums.garmin.com/apps-software/mac-windows-software/f/garmin-express-windows/83008/blank-screen-after-initial-sync
[4] https://forums.garmin.com/apps-software/mac-windows-software/f/garmin-express/272973/garmin-express-now-goes-to-blank-white-screen-mac-running-big-sur-11-5-2-this-has-changed-since-last-thursday
[5] https://support.garmin.com/en-US/?faq=9G1aJHKuFmAr5AcXDyFS87