If your Redmi Watch 5 Active is not connecting to the Mi Fitness app, there are several troubleshooting steps you can take to resolve the issue:
1. Update the Mi Fitness App: Ensure that the Mi Fitness app is updated to the latest version. Sometimes, outdated software can cause connectivity issues. Check the app store for any available updates and install them[5][7].
2. Restart Both Devices: Restart both your smartwatch and your smartphone. This simple step can often resolve connectivity issues by refreshing the devices' systems[5][10].
3. Check Bluetooth Connectivity: Make sure Bluetooth is enabled on both your watch and your smartphone. Try turning Bluetooth off and then back on to see if it resolves the issue[5][10].
4. Reset the Watch: Performing a factory reset on your Redmi Watch 5 Active can help resolve persistent connectivity issues. This will erase all data, so ensure you back up any important information first[1][5].
5. Uninstall and Reinstall the Mi Fitness App: Sometimes, uninstalling and reinstalling the app can resolve issues related to corrupted data or software glitches. After uninstalling, restart your phone before reinstalling the app[1][2].
6. Change Region Settings: Ensure that your region settings on both the watch and the app are consistent. Changing the region might help resolve compatibility issues[1][5].
7. Charge the Watch: Ensure your watch is sufficiently charged. Low battery can sometimes prevent proper connectivity[1].
8. Clear App Cache and Data: On your smartphone, go to the app settings for the Mi Fitness app, force close it, clear its cache and data, then reopen it and log in again. This can help resolve issues caused by stored data[9].
9. Allow Background Running: Ensure that the Mi Fitness app is allowed to run in the background on your smartphone. This is crucial for maintaining a stable connection[6].
By following these steps, you should be able to resolve connectivity issues between your Redmi Watch 5 Active and the Mi Fitness app. If problems persist, consider contacting Xiaomi support for further assistance.
Citations:
[1] https://www.youtube.com/watch?v=FltsFF2OsGQ
[2] https://www.youtube.com/watch?v=eZ5pSE-1UlI
[3] https://www.youtube.com/watch?v=aeuqKL6gtrI
[4] https://www.youtube.com/watch?v=gw7J5Bvk68c
[5] https://www.youtube.com/watch?v=JPPC6TZudR4
[6] https://www.reddit.com/r/miband/comments/1harqop/redmi_watch_active_5_disconecting/
[7] https://www.youtube.com/watch?v=W_7TkLjnQHA
[8] https://www.youtube.com/watch?v=NStWtsMLI0c
[9] https://www.reddit.com/r/miband/comments/1i91q2q/mi_fitness_app_issue_after_update_cant_connect/
[10] https://www.youtube.com/watch?v=4Wr3qrP-CVo
[11] https://www.androidauthority.com/xiaomi-mi-band-problems-issues-3182177/