If your Redmi Watch 5 Active still won't update after a factory reset, there are several steps you can take to troubleshoot and potentially resolve the issue:
1. Ensure Proper Charging: Make sure your watch is adequately charged. Sometimes, a device might not update if it doesn't have enough power. Place the watch on its charger for at least 30 minutes to ensure it has sufficient battery life[1][3].
2. Check for Physical Damage: Inspect the charging contacts and the watch itself for any physical damage. Clean the charging contacts if they are dirty or corroded, as this can prevent the watch from charging properly and updating[4].
3. Restart the Watch: Perform a simple restart by pressing and holding the power button for about 10 to 15 seconds. This can sometimes resolve temporary software glitches that might be preventing updates[1][4].
4. Firmware Update via App: Ensure that your connected device (e.g., smartphone) has the latest version of the Mi Fitness app. Open the app, go to the device settings, and check if there are any available updates for your watch. If an update is available, follow the in-app instructions to update your watch[2][5].
5. Reset and Re-pair: If the watch still doesn't update, try resetting it again and then re-pair it with your smartphone. This can sometimes resolve connectivity issues that might be preventing updates[2][5].
6. Contact Xiaomi Support: If none of the above steps work, it's likely there's a deeper issue, possibly related to hardware or a system error. Contact Xiaomi's customer support or visit a service center, especially if your device is still under warranty[1][8].
7. Check for System Errors: If you suspect a system error, try connecting and disconnecting the charger a few times to see if it triggers any reset or update processes[8].
By following these steps, you should be able to identify and potentially resolve the issue preventing your Redmi Watch 5 Active from updating.
Citations:
[1] https://www.youtube.com/watch?v=5pFnkh47M84
[2] https://www.youtube.com/watch?v=u_xUgATcuLo
[3] https://www.androidauthority.com/xiaomi-mi-band-problems-issues-3182177/
[4] https://www.youtube.com/watch?v=aeuqKL6gtrI
[5] https://www.youtube.com/watch?v=RGvAx9fzvNs
[6] https://www.youtube.com/watch?v=NStWtsMLI0c
[7] https://www.youtube.com/watch?v=Q-ZkPykAfiI
[8] https://www.reddit.com/r/miband/comments/1hp5isd/redmi_watch_couldnt_update_is_there_any_way_to/
[9] https://www.youtube.com/watch?v=--GVqxDcxbE
[10] https://www.youtube.com/watch?v=nIn8uwTAnvY