If your Redmi Watch 5 Active is not connecting to your phone, here are several steps you can take to troubleshoot and resolve the issue:
1. Update the Mi Fitness App: Ensure that the Mi Fitness app on your phone is updated to the latest version. Sometimes, connectivity issues can be resolved by updating the app, as newer versions often include bug fixes and improvements for device compatibility[1][5].
2. Check Bluetooth Settings: Make sure Bluetooth is enabled on both your phone and the Redmi Watch 5 Active. Try toggling Bluetooth off and then back on to see if this resolves the issue. This simple step can often resolve connectivity problems by resetting the Bluetooth connection[3][7].
3. Restart Both Devices: Restart both your phone and the Redmi Watch 5 Active. This can help resolve temporary software glitches that might be preventing the connection[1][2].
4. Factory Reset the Watch: If the watch is still not connecting, consider performing a factory reset. This will erase all data on the watch, so ensure you have backed up any important information. To reset, go to the watch's settings, select "System," and then choose "Factory reset"[3][7].
5. Change Region in the App: Sometimes, the region set in the app might not match the region of your watch, causing pairing issues. Try changing the region in the Mi Fitness app to see if this resolves the problem[1][9].
6. Reinstall the Mi Fitness App: If the app is malfunctioning, uninstalling and reinstalling it might help resolve any issues related to connectivity[7].
7. Charge the Watch: Ensure the watch is sufficiently charged. A low battery can prevent the watch from connecting properly[7].
8. Check for Firmware Updates: Ensure that your Redmi Watch 5 Active is running the latest firmware. Updating the firmware can resolve connectivity issues related to outdated software[3].
By following these steps, you should be able to resolve most connectivity issues between your Redmi Watch 5 Active and your phone. If the problem persists, consider contacting Xiaomi support for further assistance.
Citations:
[1] https://www.youtube.com/watch?v=JPPC6TZudR4
[2] https://www.androidauthority.com/xiaomi-mi-band-problems-issues-3182177/
[3] https://www.youtube.com/watch?v=bJjanI1MFno
[4] https://www.mi.com/pk/support/faq/details/KA-38278/
[5] https://www.youtube.com/watch?v=eZ5pSE-1UlI
[6] https://www.youtube.com/watch?v=NStWtsMLI0c
[7] https://www.youtube.com/watch?v=FltsFF2OsGQ
[8] https://www.reddit.com/r/Gadgetbridge/comments/1j2rmvp/xiaomi_redmi_watch_5_active_not_connectable/
[9] https://www.youtube.com/watch?v=S78ktLKvk00